Return Policy

Effective Date: 1/12/2024

At Dashmee LLC ("Dashmee," "we," "us," or "our"), we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, we offer a 10-day return window to ensure your experience with us is as seamless and enjoyable as possible. This Return Policy outlines the conditions, process, and steps for returning or exchanging items purchased from our website (https://www.dashmee.com) or through any other Dashmee-affiliated sales channels.

By making a purchase from Dashmee, you agree to the terms and conditions set forth in this policy. Please review the following guidelines carefully before initiating a return or exchange.

1. Eligibility for Returns

We want to make sure that you are happy with your purchase, but returns are only accepted under certain conditions. To be eligible for a return, the following criteria must be met:

Condition of Item: Items must be unused, undamaged, and in their original, resalable condition. This includes all original tags, labels, and packaging that accompanied the product at the time of purchase.
Return Window: You must initiate your return request within 10 days from the date of delivery of your order.

Non-Returnable Items

Certain items are excluded from our return policy for hygiene, safety, or legal reasons. These include:

Perishable Goods: Such as food, flowers, or other time-sensitive products.
Intimate Apparel: Including underwear, swimwear, and hosiery.
Personal Care Items: Such as cosmetics, skincare products, or hygiene-related products.
Final Sale or Non-Returnable Items: Items marked as final sale or explicitly labeled as non-returnable on the product page.
Digital Goods: Any downloadable products, software, or digital services.

Additionally, any item returned after the 10-day period will not be eligible for a return or refund.

2. How to Initiate a Return

Contact Us: Send an email to support@dashmee.com with your order number, the item(s) you wish to return, and a brief explanation of why you would like to return the product.
Approval and Instructions: Upon receiving your request, our customer service team will review your return details. If your return is approved, you will receive a Return Authorization Number (RA#) and specific instructions for how to proceed with the return.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., receiving a damaged or incorrect item). We recommend using a trackable shipping method to ensure your return reaches us safely.

3. Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, the following process will apply:

Refund Processing: If your return is accepted, your refund will be processed within 20-45 business days of receiving and inspecting the returned item.
Refund Method: The refund will be issued to your original payment method. Please note that it may take several business days for the credit to appear on your account, depending on your payment provider.
Non-Refundable Costs: Please be aware that original shipping charges are non-refundable, unless the return was due to a mistake on our part (e.g., you received the wrong item or a defective product).

4. Exchanges

We understand that sometimes you may want to exchange an item for a different size, color, or style. Exchanges are allowed within the 10-day return period, but only for items that are currently in stock. To initiate an exchange:

Request an Exchange: Contact us via support@dashmee.com with your order number and specify the item you wish to exchange along with the item you would like as a replacement.
Approval and Instructions: If the exchange is approved, we will provide you with instructions for sending back the original item and receiving your replacement.

Please note that if there is a price difference between the original item and the replacement, you will be required to pay or will be refunded accordingly.

5. Damaged or Defective Items

If your item is damaged, defective, or incorrect upon arrival, we apologize for the inconvenience. We take quality seriously and will ensure that any such issue is resolved swiftly.

Report the Issue: Please contact us within 48 hours of delivery to report the problem. Include clear photos or videos of the damage or defect, along with your order number and a description of the issue.
Replacement or Refund: Once the issue is verified, we will either send a replacement item or issue a full refund for the damaged/defective product. Return shipping costs for defective items will be covered by Dashmee.

6. Non-Returnable Items

As mentioned earlier, there are certain items that are not eligible for return or exchange. Please refer to the product descriptions before making your purchase to ensure that the item is eligible for return. For example:

Perishable goods: Such as fresh food items.
Items under $20
Final sale items: Typically marked as "non-returnable" on the product page or at checkout.
Personal care items: Due to health and safety regulations.
Drop shipping items: Not returnable and would not be accepted if returned.

7. Refund and Return Terms Summary

Returns are only accepted within 10 days of delivery.
Items must be in their original, unused condition with tags and packaging.
Return shipping costs are the responsibility of the customer.
Refunds will be processed to your original payment method within 20-45 business days once the return is approved.
Final sale, perishable, and personal care items are not returnable.

8. Contact Information

If you have any questions or need assistance with a return or exchange, please reach out to our customer support team:

Email: support@dashmee.com
Mailing Address: 539 W. Commerce street, suite 6614, Dallas, Texas 75208 USA

We strive to provide excellent customer service and a smooth return experience. Your satisfaction is our priority.